Visit to the Theatre

Rules for visiting the Kazakh State Academic Opera and Ballet Theatre named after Abay.

These Rules are brought to the attention of viewers by posting in the ticket office, on the official website of the theatre GATOB.KZ, on the pages of the theatre in social networks.

The theatre undertakes to do everything possible to ensure that the events declared in the poster take place on designated days and hours, at the proper technical and artistic level.

The Theatre Administration reserves the right to make changes in the composition of the Theatre's activities without prior notice. Changes in the cast composition are not sufficient grounds for refunding the ticket.

1

By purchasing a ticket to the Theatre's performances, the viewer undertakes to observe public order in the building of the Theatre.

2

The material damage caused to the Theatre through the spectator's fault must be compensated in the order established by the legislation of the Republic of Kazakhstan.

3

The spectator must comply with the form of clothing appropriate to the event, not to attend theater events in shorts, shirts and shirts.

4

If you lose a token or lose personal belongings from the wardrobe, the viewer should contact the wardrobe worker or the administrator on duty at the Theatre.

5

The entrance of spectators to the Theatre and the work of the attendants not earlier than 1 (one) hour before the beginning of the event, the entrance to the auditorium is carried out after the first call, terminated after the third bell.

6

The entrance of spectators to the Theatre and the work of the attendants not earlier than 1 (one) hour before the beginning of the event, the entrance to the auditorium is carried out after the first call, terminated after the third bell.

7

In order to ensure the protection of copyright and other related rights, photo, film, video, television, any types of audio recordings of performances or their fragments without special permission from the administration are prohibited.

8

The entrance to the auditorium is not welcomed in the outer clothing, with drinks, food, and in a state of intoxication.

9

For the safety of spectators, weapons, flammable, explosive, poisonous, odorous and radioactive substances, stabbing and cutting objects, pyrotechnic devices, laser flashlights, narcotic substances, alcoholic beverages, suitcases, large convolutions and bags, animals, It is forbidden to be in dirty clothes, or with objects that can stain other viewers.

10

It is forbidden to go behind established fences, open windows, sit and stand in the aisles and staircases in the auditoriums, enter the premises that are closed for visiting, inscribe and paste advertisements, posters and other information content, display symbols aimed at inciting Racial, social, national and religious hatred;

11

Evening performances can be attended by children from the age of 5, if they have tickets purchased for them.

12

In accordance with paragraph 5 of article 159 of the Code of the Republic of Kazakhstan on the health of the people and the health care system, smoking in the premises of the Theatre is prohibited.

1

The spectator can purchase tickets for events at the theatre ticket office, authorized persons acting on the basis of an agency contract, on ticketon.kz, BeSmart.

2

The presence of tickets for specific dates can be specified by the viewer at the ticket office of the theatre by phone +7 (727) 272-79-34, at gatob.kz, ticketon.kz, BeSmart, at the manager +7 (727) 272-79-63, +7 (727) 272-20-42

3

When buying tickets, the spectator has the right to receive exhaustive information about the theatrical performance, availability of benefits, rules for visiting the theatre.

4

Purchasing a ticket for the event held by the theatre, the buyer confirms the fact of concluding a contract for the provision of paid services in the sphere of culture with the performer (Theatre), as well as the agreement with the Rules for visiting the theatre. A contract for the provision of paid services is formalized by issuing a ticket to the buyer. The theatre ticket is a form of strict accountability and contains information about the terms of the contract with the consumer.

5

The ticket contains:

  • Serial number and serial number
  • name and type of services
  • the time and date of the event, as well as the viewer's place in the hall
  • service cost
  • a set of rules for attending the theatre
6

Electronic ticket sales are carried out on ticketon.kz

7

In case of being late for an event, not attending an event for any reason, the ticket office of the theatre does not reimburse the spectator the cost of the ticket. But the viewer can attend theater events during the current month on this ticket, in consultation with the theatre administrator. In this case, the theatre does not provide the viewer with a certain place in the hall.

8

In case of damage, damage and loss of tickets, duplicates are not issued and money is not returned.

9

In cases of replacement, cancellation or transfer of a theatre event, tickets are subject to return. The cost of tickets is refunded to the buyer in full (100%). Refunds are made only at the box office of the theatre, as well as from official representatives.

10

Return tickets for cash are original tickets purchased only in the box office of the theatre, as well as from the official representatives of the theatre, with undamaged control.

11

Return of electronic tickets is carried out only through the site ticketon.kz

12

Coupons can be returned only through the BeSmart website.

13

Tickets are accepted from the moment of official notification about the replacement, cancellation or postponement of the event.

14

Replacement of performers in the event is not grounds for refunding the ticket.

15

The theatre doesn’t responsible for fake tickets and tickets purchased from persons who are not official representatives of the theatre.

Thank you for understanding!